- Core Haven Labs
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Practical guides to reviews and bookings
From a difficult Google review to a WhatsApp appointment: clear steps, examples and explanations of the choices behind our products.
- How to reply to Google reviews: examples for 1, 3 and 5 stars Three adaptable replies for different ratings, plus a quick check before you publish. Read more
- Negative Google review: reply or report it? A bad rating is not automatically a policy violation. Choose a calm reply or a report to Google for the right reason. Read more
- Connect a Google Business Profile to review software Check account access, grant permission and verify the correct locations before posting replies. Read more
- What does automated Google review replying cost? Compare manual time with the subscription price, trial terms and time spent approving sensitive cases. Read more
- How to manage Google reviews for multiple locations Bring reviews into one view while keeping tone, time zone and publishing rules appropriate for each location. Read more
- Booking link or WhatsApp conversation: which suits your salon? A booking link and a WhatsApp conversation solve different parts of an appointment. Choose with the customer journey in mind. Read more
- What does an AI receptionist really cost a salon? Look beyond the monthly fee: messages, payment processing, staff and follow-up work shape the total. Read more
- Connect your existing WhatsApp number: five checks Keeping a familiar business number helps clients find you. Check the number and account before switching. Read more
- Why an empty chair is not yet a bookable appointment A slot is available only when service, duration, professional, break and existing bookings all fit. Read more
- Salon deposits and no-shows: set the rules first A deposit can protect an appointment, but the terms must be clear to both client and salon. Read more
- From cancellation to filled slot: what a waitlist needs A waitlist helps only when the newly available time fits the right client and service. Read more
- Plan a group salon booking without double-booking chairs Three friends asking for appointments in one chat need more than one free time slot. Read more
- When should an AI receptionist hand over to a person? Automation handles routine bookings well; exceptions need an owner who sees the context. Read more
- Invite clients back on WhatsApp without spamming them A useful return message starts with consent, timing and a simple way to stop. Read more
- Test an AI receptionist: ten scenarios before launch One successful demo booking proves little. Use these ten checks with your own services and calendar. Read more
- Why an AI reply to a review never goes live unchecked A half-right reply under your business name is worse than no reply. That is why there is a check before and after the AI, across eleven risk categories. Read more
- How a WhatsApp receptionist really locks in an appointment From “a cut tomorrow after four” to a confirmed appointment with a deposit: what gets checked in between. Read more
- Replying in the customer's language, without you translating anything A German guest gets German, a Turkish customer Turkish. How the systems recognise the language and why the owner sets their tone only once. Read more
- Why we put two AI providers back to back If the first fails, the second takes over without a customer noticing. And why an outage must never mean silence. Read more